We created innovative features that included video banking facilities, queue management that reduced waiting times as well as internet banking facilitates with WiFi, internet stations and iPads for the convenience of clients waiting for various services.
We spent months designing the interactive user journey for each and every one of Nedbank’s financial products and mapping out each of the user journeys. The entire project took 6 months to complete. The project was unveiled and tested on November 2013 in one branch first, Nedbank La Lucia. Since then, the system we created, designed and developed has been adopted and implemented nationwide.